We accept Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron. at in our retailstore and on telephone orders . We also accept Paypal.
We currently offer 4 types of delivery service:
Standard delivery ( Royal Mail 2nd Class ) for GB Mainland in approximately 10 - 20 working days.
Premium Next Day (DPD) these are all sent tracked and are available to track online. Not available over weekends.
Cut off time for next day delivery is 13.00 hours GMT.
Saturday Delivery - please ensure order is placed by 13.00 hours GMT
Flat Rate for International Orders these are tracked.
We currently ship to the UK , Europe & Scandinavia for Rest of World shipping costs please contact us to quote.
RETURNS AND REFUNDS
Qualifying parts must be returned within 14 Days
A Returns Authorisation Number must be generated to return an item
Parts that have been installed, open kits and electrical parts are non returnable
Parts must be returned in their original packaging and be in resealable condition
Non stock or special ordered parts are subject to a 20% restocking fee
Shipping and handling charges are non refundable
To Request a Returns Authorisation Number:
Please email quoting your Order No and request a Returns Authorisation Number from a representative. Returns Authorisation Numbers are valid for 14 Days.
How to return parts for credit:
Email and request a Returns Authorisation Number from a representative.
Please note: Electrical parts are non-returnable, as we have no way to determine if an electrical part was used for troubleshooting and damaged during that process, therefore we do not allow returns for electrical items. Please be certain of your need for an electrical item before placing an order.
Disputing an order received.
Contact us within 14 days of receiving your order if you have a concern with its contents. Disputes older than 14 days will only be considered at our discretion.
Do not refuse a shipment.
Because we occasionally use alternative methods to send parts ,Jem Engines may not be the return address, please accept all packages and contact us for a resolution.
Email: Tel: +44 (0)1324 633266
Jem Engines Limited Company No : SC444103 having a registered address at 23 Polmont Road, Laurieston, Falkirk. Fk29QQ